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Faqs_category: General FAQs

If you have questions, we have answers. Choose a category below. Can’t find what you need or need additional assistance? Please call us at 800-726-9662.

WHAT IS THE SMARTLIGHT?

SmartLight is a feature found on new (2014) Q37 and Q47 ellipticals. Located at the top of the x and xi consoles, it communicates important information for your workout. The primary function of the SmartLight is to act as an intensity meter, giving you visual affirmation as your resistance level or speed increases or decreases. SmartLight also provides feedback during heart rate controlled programs and provides visual prompts when Workout Boosters are activated.

I LOST MY OWNER’S MANUAL, HOW DO I OBTAIN A NEW ONE?

Manuals can be downloaded from the Manuals and Warranties section of the Support page. Click here to go there now or contact support.

HOW DO I REPLACE OR PURCHASE AN ADDITIONAL CHEST STRAP?

For a replacement strap, please call (800) 726-9662 or email [email protected].

 If you are looking to purchase from somewhere else, please note there are different compatibility requirements for Octane Fitness ellipticals.

xR4ci, xR6e, xR6ce, Q37ci and Q47ci models:  Only non-coded Polar brand chest straps and heart rate monitors can be synced.
Q37xi and Q47xi models:  Any Polar 5KHz, Bluetooth 4.0 or Ant+ (Garmin) chest straps and heart rate monitors can be synced.

WHAT ARE THE PARAMETERS (VALUES) FOR THE BEGINNER PROGRAM?

The Beginner program is a great routine for beginners or people just getting back into their workouts. This program is designed to carry you through 14 workouts, one per day, gradually increasing intensity each day. Each day’s workout includes a preset value for time, resistance level, and a recommended speed (RPM).

The preset values are:

Program Day (Level)1234567891011121314
Resistance Level11122233344445
Time1010111112131415161718191920
RPMs3035353535353540404040404545

WHAT PARTS CAN I REMOVE TO MAKE IT EASIER TO MOVE MY ELLIPTICAL?

Remove moving handlebars to reduce the width of both seated and standing ellipticals.

Remove the pedals on a standing elliptical to reduce the length.

Remove the top cover and then remove the console mast on a standing elliptical to reduce height.

WHERE DO I FIND THE SERIAL NUMBER ON MY MACHINE?

Each Octane Fitness elliptical has two serial numbers; one on the base and one on the console.

On standing ellipticals (Q35/Q37/Q4/Q47):

  • The base serial number is located below the right chrome rail next to where the power supply plugs in to the machine.
  • The console serial number on gray Q35, Q37 or Q47 is located on the bottom edge of the upper console (just above the keypad).
  • The console serial number on black Q35 or Q45 is located on the underside of the console.

On xR3/xR4 seated ellipticals:

  • The base serial number is located on the right side on the metal frame just in front of the flywheel.
  • The console serial number is located on the lower edge of the console (visible with the plastic console cover removed).

On xR6 seated ellipticals:

  • The base serial number is located on the right side in the seat track (visible with the seat in its lowest position).
  • The console serial number is located on the back side of the console (visible with the plastic console cover removed).
  • Octane Fitness ellipticals can be registered online by clicking here.

HEART RATE READING SEEMS INACCURATE (TOO LOW/HIGH)

You may be getting interference with another device in the environment, or you may have a faulty or discharged battery in chest strap.

Try the following and see if heart rate reading returns to normal/expected rates:

  • Replace the battery in the chest strap (if it is the style of strap where you can do this; some batteries are ‘built-in’).
  • Check the area and remove any devices that might be interfering, such as wireless phones, remote controls, or other exercise equipment with wireless heart rate capability.
  • If you are using the digital contact grips, make sure you are grasping the grips firmly and keeping your hands steady and in place.
  • Also, some individuals have a body chemistry that is not fully compatible with heart rate telemetry. Try the chest strap on another person to see if they are able to get a reading.

HOW DO I SAVE MY FAVORITE SETTINGS TO MY QUICKSTART?

To program your favorite settings for the My QuickStart button follow these steps:

  1. Enter all of your information as usual – program, time, level, age and weight.
  2. Press and hold My QuickStart 1 (or My QuickStart 2) button until you hear the console beep, indicating that the profile has been saved.
  3. If you decide during your workout to change what you have saved, enter the changes on the console.
  4. If you want to save these new settings, just press and hold My QuickStart again for three seconds or until you hear the beep. This resets your saved profile using the new attributes.
  5. You can use My QuickStart 1 and My QuickStart 2 to save two different workouts. Save the first one according to the directions above, then press Pause/Clear and follow the steps again to save the second workout using the other My QuickStart button.

ACTIVATING MOVEMENT MANAGEMENT (MOM) MODE

First, check to see that MOM mode is enabled by following these steps:

  1. Enter User Set-up by pressing and holding the Level +/- keys for three seconds.
  2. Press any +/- key until “MOM” displays in the matrix window.
  3. Press Enter until “On” is displayed.
  4. Press any +/- key until “EXIT” displays in the matrix window, then press Enter.
  5. To activate Mom Mode, press and hold the Program +/- keys for three seconds to activate MOM mode.

HOW DO I TURN OFF MY ELLIPTICAL?

If you have a new (2014) Q35, Q37 or Q47 you may power off your elliptical using the power button on the console.

If you have an older model Octane Fitness elliptical the elliptical does not power completely off. However, you can put your elliptical into a sleep mode, which is a virtual “off” that requires very little power. Follow these steps to put elliptical in sleep mode:

Press and hold the Pause/Clear button until you hear a beep. The matrix display reads “UNFUELING”, and just one LED in the X-mode window remains lit.

To “wake” your elliptical, simply press any button or begin pedaling.

HOW DO I GET INTO THE “HILLS” MODE IN THE GOAL PROGRAMS ON MY Q37CI/Q47CI?

Both the 10K and 1/2 Marathon distance goal programs include the “Hills” profile option.  To select “Hills”, follow these steps when programming your workout:

When prompted “FLAT OR HILLS”, press the up or down arrow key twice.

When “HILLS” is displayed, press Enter.

WHY DO MY FEET/TOES GO NUMB WHILE WORKING OUT?

This is related to your foot position and may be elevated by making minor adjustments to your body positioning on the elliptical.

Try the following to prevent feet/toes from numbing:

  • Position your feet on different areas on the foot pedal.
  • Minimize leaning forward too much.
  • Try maintaining an upright posture so blood is able to flow down to your feet.