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Faqs_category: Mechanical FAQs

If you have questions, we have answers. Choose a category below. Can’t find what you need or need additional assistance? Please call us at 800-726-9662.

KEYPAD BUTTONS ARE NOT RESPONDING

The keypad may be faulty or a button may be stuck.

Follow these steps to identify the problem:

  • Run the keypad diagnostics by holding down Time +/- and Level +/- at the same time.
  • When D3 (Keypad test) is displayed, press Enter to start the test. (On older black models the test begins automatically.)
  • Press each button on the keypad and you should hear a beep. If a button does not beep, the key may be stuck or the membrane could have been damaged and will need to be replaced.
  • To exit the Keypad test, press Pause Clear two times.

THE ROLLER WHEELS ARE NOISY OR CAUSING A VIBRATION, WHAT SHOULD I DO?

This is likely caused by a build-up of foreign material on the chrome rails and/or wheels. The problem may be fixed by cleaning the chrome rails and wheels. To do so, wipe down the chrome rails and each wheel with a dry cloth. If needed, use a mild soapy solution to remove excessive build up, then wipe with a dry cloth.

DO NOT use WD-40 or silicone spray. Use of such products will invalidate your product warranty.

THE RESISTANCE ON MY MACHINE IS STUCK ON A HIGH RESISTANCE LEVEL, WHAT SHOULD I DO?

Check the following:

  • Do the level numbers change on the console when you press the level button?
  • When you adjust the levels can you hear the brake motor moving?

If either of the above are working, a magnet or internal brake cable may be stuck or broken. Contact Octane Fitness or your local dealer for assistance.

MOVING HANDLEBARS ARE LOOSE

The screws under the handlebar cap may be loose. Remove the handlebar covers and tighten the hex head screws on handlebars.

THE RESISTANCE ON MY STANDING ELLIPTICAL FEELS UNEVEN OR LIKE IT IS SLIPPING

This may be a result of the drive belt tension in your unit being too loose.

Follow the instructions in your assembly instructions to remove the top cover. Once the top cover is off, try the following to fix a loose drive belt:

  • Tighten down the belt tensioner bolt on the left hand side of the brake mount.
  • Turn the belt one full rotation.
  • Place the cover back on top of the machine and try the machine. If it still feels loose, continue making these adjustments until the machine slipping disappears.

MY MACHINE IS UNSTEADY (WOBBLES) WHEN I USE IT

It is likely that the levelers on the machine are not properly set for your floor. Try adjusting the position of the machine on your floor. If that does not help, refer to your assembly instructions for adjusting the levelers of your machine.

WHY IS MY STANDING ELLIPTICAL SQUEAKING?

Something may be loose on your machine. Adjust the following one at a time, testing the machine after each one to see if the squeaking goes away. Make the parts snug, but be careful not to over tighten the plastic components.

  • Tighten the screws under both pedals.
  • Tighten the front and back of the rails.
  • Tighten the shrouds.
  • Check the moving handlebar covers to make sure the plastic is not rubbing with the main shroud.
  • Tighten the bolt at the pedal to the 3P link (inside the machine).
  • Tighten the screws under both pedal plastic.

WHAT IS THE FLYWHEEL WEIGHT ON AN OCTANE FITNESS ELLIPTICAL?

Octane Fitness’ flywheels are sized to minimize startup resistance and maintain smooth movement throughout the elliptical motion. It is not relevant to compare flywheels between manufacturers as the linkage drive systems are totally different.