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Faqs_category: Parts & Accessories FAQs

If you have questions, we have answers. Choose a category below. Can’t find what you need or need additional assistance? Please call us at 800-726-9662.

CONSOLE DISPLAYING ERROR CODE 1, 2 OR 3

This is a brake error, indicating that the servomotor may not be working properly.

Check the following items to resolve the issue:

  • Is the brake cable seated properly in the slot on the brake?  Make any necessary adjustments.
  • Is the brake cable cracked or broken?  If so, replace it with a new brake cable.
  • Are you able to manually move the brake?  Do the shoes move freely? Adjust as necessary.

If none of these adjustments resolved the brake error, contact Octane Fitness or your local dealer for assistance.

WHY IS THERE NO HEART RATE READING DISPLAYING ON MY CONSOLE?

If you are wearing a chest strap:

  • Make sure it is snug against your bare skin at the bottom of your pectoral muscles with the Octane Fitness/Polar logo facing away from your body and right side up.
  • Moisten the back of the strap with water for better contact.

If you are using the digital contact grips:

  • Make sure that your hands are firmly grasping the grips and that you maintain a constant grip. If you let go, you will lose your heart rate reading.
  • Contact heart rate readings will override your chest strap reading.
  • Also, check the heart rate cable connection(s) on the console back (and at the bottom of the seat back on the xR6) to make sure the connectors are properly seated.

WHY DOES THE CONSOLE BLINK ON AND OFF?

If your product is a Q45 or Q47, check to see if the power supply LED is blinking, indicating a power supply issue. Console may also blink on and off due to a bad connection between the console and base. Check the connection to the console and the connection at the bottom of the console upright tube.

HOW DO I REPLACE OR PURCHASE AN ADDITIONAL CHEST STRAP?

For a replacement strap, please call (800) 726-9662 or email [email protected].

 If you are looking to purchase from somewhere else, please note there are different compatibility requirements for Octane Fitness ellipticals.

xR4ci, xR6e, xR6ce, Q37ci and Q47ci models:  Only non-coded Polar brand chest straps and heart rate monitors can be synced.
Q37xi and Q47xi models:  Any Polar 5KHz, Bluetooth 4.0 or Ant+ (Garmin) chest straps and heart rate monitors can be synced.

WHAT PARTS CAN I REMOVE TO MAKE IT EASIER TO MOVE MY ELLIPTICAL?

Remove moving handlebars to reduce the width of both seated and standing ellipticals.

Remove the pedals on a standing elliptical to reduce the length.

Remove the top cover and then remove the console mast on a standing elliptical to reduce height.

CAN I UPDATE MY EXISTING MACHINE WITH A NEW X OR XI CONSOLE?

No, older model Q37 and Q47 ellipticals cannot be updated with x or xi consoles. Unfortunately the new console types are not compatible.